What is covered
- Metalwork: Welding and metal repair we perform, against cracking, pitting, or deterioration of the repaired area. If a covered problem appears, we will repair and refinish the affected area at no charge to you.
- Paint: Areas we refinish, against peeling, cracking, blistering, and delamination, and against fading caused by defects in our workmanship or materials (such as poor prep, defective primer, improper mixing, or material failure), with color match to industry-accepted standards. Coverage applies to areas refinished over new parts or sound existing finishes. It does not extend to failure of an underlying finish that was already defective and noted on your estimate or work order.
- Glass installed in house: Installation of glass we replace in house (glass that is not bonded to the vehicle, such as door glass) is covered by our Limited Lifetime Warranty for as long as you own your vehicle. The glass itself carries its manufacturer's warranty.
- Stripes and decals: Application and adhesion for 12 months from repair completion.
- Mechanical repairs: Workmanship for 12 months or 12,000 miles, whichever comes first.
- Electrical repairs and ADAS calibrations: Warranted for 12 months from repair completion.
- Parts: Covered by the applicable manufacturer's warranty, whether OEM, aftermarket, reconditioned, or used. Labor to replace a part that fails is covered only as provided by that manufacturer's warranty.
What is not covered
- Rock or stone chips, normal road abrasion, environmental fallout such as acid rain and industrial fallout, and fading from normal aging or sun exposure
- Rust, including rust repair and rust-through
- Wheel alignments, which road hazards can alter immediately
- Normal wear and tear, later accidents, misuse, or neglect
- Damage from fire, theft, vandalism, severe weather, or harsh chemicals
- Repairs altered or tampered with by anyone not authorized by Slade
- Sublet work, including bonded glass such as windshields, paintless dent repair, and any ADAS calibration performed outside our shop, which is covered by the provider's warranty. Bring any claim to us and we'll process it with the provider.
- Loss of use, towing, rental, lodging, or other incidental costs
Who is covered
The warranty applies to the person named on the original work order for as long as they own the vehicle. It is not transferable.
Fleet and commercial vehicles: our work on vehicles used for business or fleet purposes is warranted for 12 months or 12,000 miles, whichever comes first, and is not transferable.
How to make a claim
- Call 410-484-6377 to schedule an inspection.
- Bring your warranty document. If you've lost it, we can still process your claim as long as we can verify your repair in our records.
- For all warranty claims, bring your vehicle to our shop for inspection and any warranty repair. If you have warranty work done elsewhere without our prior written authorization, you are responsible for the cost.
- We respond within 24 to 48 hours. A full inspection and decision are typically completed within 3 to 5 business days. If parts must be ordered or the manufacturer or supplier must be contacted, full resolution may take 1 to 2 weeks.
You receive the full written warranty with your repair paperwork at delivery. You can also read the full warranty now, before your repair.
Last updated November 2026