Slade Auto Body & Paint Company ("Slade," "we," "us") respects your privacy. This policy explains what information we collect through www.sladeautobody.com (the "Site"), how we use it, and the choices you have.
Information we collect
Information you give us. When you request an estimate, schedule an appointment, contact us, apply for a job, sign repair documents electronically, or receive repair updates, we may collect your name, phone number, email address, vehicle details, insurance information, claim number, descriptions of damage, photos you upload, and, for job applicants, your resume and work history. When you use our website chat assistant, we save each question, the type of answer it received, the page it was asked on, and whether you marked the answer helpful, with email addresses and phone numbers removed. We use this only to improve our answers, and it isn't linked to your name or contact information.
Information collected automatically. When you visit the Site, we and our service providers may collect your IP address, device and browser type, pages visited, referring website, and similar usage data, using cookies and similar technologies. We use Google Analytics to understand how visitors use the Site, and Google Ads to measure whether our ads lead to inquiries. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
Phone calls. We record phone calls to and from our business, and we may use call tracking to understand how customers find us. Recordings are used for quality, training, and record-keeping.
How we use information
- To respond to your requests and provide estimates and repair services
- To coordinate with your insurance company at your request
- To schedule appointments and update you on your repair
- To improve the Site and understand how visitors use it
- To communicate about your repair and, if you agree, to send promotions and offers by email or text
- To protect our business and comply with legal requirements
Text messages, marketing emails, and your phone number
With your consent, we send text messages from our business phone number about your repair, such as estimate links, appointment confirmations, repair status updates, and payment links. With your separate consent, we may also send marketing emails and texts about services and offers. Agreeing to either is not a condition of any purchase or repair. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out of texts at any time, and use the unsubscribe link in any email. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the providers that deliver our messages on our behalf. See our SMS Terms for full details.
How we share information
We don't sell your personal information, and we share it only with the parties listed below:
- Your insurance company , when you ask us to handle your claim
- Service providers that help us operate the Site and business, such as website hosting, analytics, CCC Intelligent Solutions, which provides our online photo estimates, appointment scheduling, electronic signatures, repair updates, and customer surveys, and rental, towing, and glass partners (Enterprise, Apex Towing, and our glass vendors) when arranging services for you. If you apply for repair financing through Sunbit, your application is handled by Sunbit under its own privacy policy
- Legal or safety authorities , when required by law or to protect rights and safety
- A buyer or successor , if the business is sold or reorganized
Cookies and analytics
We use cookies and similar tools to make the Site work and to understand traffic. You can control cookies in your browser settings. Blocking some may affect the Site's features.
Photos and files
Photos you upload are used to prepare estimates and manage your repair. Please don't include images of people or other private information when photographing your vehicle. With your permission, we may use photos of your vehicle, with license plates and personal information removed, on our website and social media.
Data retention
We keep repair records for at least one year and may keep them longer for warranty support, legal, and accounting purposes. Other information is kept only as long as needed for the purposes above.
Security
We use reasonable measures to protect your information, but no system is completely secure, so we can't guarantee absolute security.
Third-party links
The Site links to other websites and tools, including our online estimate and scheduling tools provided by CCC, Sunbit, Google, and our social media pages. Some pages include videos hosted by YouTube; the video doesn't load, and YouTube doesn't receive information from your visit, until you press play. Their privacy practices are their own.
Children
The Site is not directed to children under 13, and we don't knowingly collect information from them.
Your choices and rights
You may ask to access, correct, or delete the personal information we hold about you, or to stop receiving marketing messages. Contact us using the information below.
Changes to this policy
We may update this policy and will post the new version here with a revised date.
Contact us
Slade Auto Body & Paint Company
4400 Milford Mill Road, Pikesville, MD 21208
410-484-6377 | privacy@sladeautobody.com
Last updated November 2026