Frequently Asked Questions

It depends on the damage, parts availability, and insurance approval. Minor repairs may take a few days, and larger ones can take weeks. We'll give you an estimated completion date at drop-off and send you updates by text or email as your repair moves along.

Estimates are free. We'll inspect the damage and give you a written estimate, and we'll contact you before doing any work that goes beyond it. If we find hidden damage once we start, we'll tell you first.

Use our online photo estimate to send us pictures of the damage any time, day or night, and we'll send your estimate to your phone. You can also call us or schedule an in-person estimate online. A photo estimate is a starting point, and we may need to see the vehicle in person to check for hidden damage.

Yes. Upload photos of the damage, and our online tool gives you an instant estimated cost range. It's a starting point, not a quote. Your written estimate comes after we review the damage.

We prefer to schedule estimates so we can give you our full attention and reduce your wait. Walk-ins are welcome when an estimator is available.

Yes. Our regular hours are Monday to Friday, 8:30 AM to 5:00 PM, and we're closed Saturday and Sunday. To drop off after hours, fill out a drop-off envelope with your name, phone number, email, vehicle, and the service you need, put your key inside, and leave it in our drop box. We'll contact you the next business day. To pick up after hours, we'll give you a lock code and box number so you can retrieve your key once your repair is complete and paid. If you know ahead of time, ask us to text you the forms so you can e-sign before you drop off.

1. Check for injuries and call 911 if anyone is hurt.
2. If it's safe, move your vehicle out of traffic and turn on hazard lights.
3. Exchange names, contact information, insurance details, and license plate numbers with the other driver.
4. Take photos of the vehicles, the scene, and any damage.
5. Avoid admitting fault or speculating about the cause.
6. Report the accident to your insurance company and, where required, to the police.
7. Call us. We can help with towing, rentals, and next steps.

Not always. Damage to the suspension, steering, brakes, lights, or tires can make a vehicle unsafe. If you're unsure, don't drive it. Call us and we can arrange towing.

Yes, for every make and model. We follow each manufacturer's published repair procedures, and we hold OEM certifications from Hyundai, Kia, Nissan, INFINITI, FCA, and GM (select models).

No. We repair every make and model, including brands we're not certified for. Our I-CAR trained technicians keep current on vehicle construction, materials, and repair methods that apply to every automaker, and we follow each manufacturer's published repair procedures for your specific vehicle. Our OEM certifications are extra recognition for specific brands, not a limit on what we work on.

We always strive to use genuine OEM parts and follow each manufacturer's repair procedures. Your insurance policy may influence which part types appear on the estimate. We review estimates with your adjuster and with you, and we'll tell you if anything conflicts with the manufacturer's procedures. You can request OEM parts and pay the difference, and every estimate lists the part types. See our Parts Policy.

Repairs done to manufacturer specifications by trained technicians help protect both. We recommend keeping your repair documents.

We perform ADAS calibration and diagnostics so cameras and sensors work as intended after the repair.

We match your color using your factory paint code, a digital color-matching camera, and test sprays, then blend new paint into the neighboring panels so the repair looks consistent in different lighting. See our Paint and Refinish page for our full process.

Yes. Our metalwork, paint, and glass we install in house carry a Limited Lifetime Warranty for as long as you own your vehicle. Mechanical repairs are covered for 12 months or 12,000 miles, and parts carry the manufacturer's warranty. Bonded glass, such as windshields, is covered by our partner vendor's warranty. If you ever have a problem with that work, contact us and we'll process the claim for you.

We work with Enterprise to arrange a rental, with billing depending on the type of repair. Coverage depends on your policy.

We accept cash, personal checks, insurance or company checks, and all major credit and debit cards, and we can text you a secure link to pay your bill from your phone. Repair financing is available through Sunbit, which makes its own credit decisions. See our Payment and Financing page.

Please remove valuables and personal items before drop-off, including child safety seats, medications, toll transponders, and garage door openers. Once your vehicle is prepared for paint, we can't give you access to it.

Contact us right away. We want to make it right. Reach our Shop Manager at complaints@sladeautobody.com or call 410-484-6377.

Before work begins, you'll sign our Repair Authorization Form and Replacement Parts Disclosure. We can text or email them for you to review and e-sign from your phone, or you can sign at our counter. You can read both ahead of time on our website.

We send repair updates by text or email during your repair. You can also check your status any time with the phone number on your repair order.

We're open Monday to Friday, 8:30 a.m. to 5:00 p.m., and closed Saturday and Sunday. An after-hours drop box is available for drop-off and pickup.

Call us first at 410-484-6377 and we'll arrange towing through Apex Towing, which serves Baltimore County 24/7. After hours, call Apex directly at 410-560-7130. You may also use your own tow company.

We repair every make and model. If your vehicle is a hybrid or electric, please tell us at drop-off.