Privacy Statement

Slade Auto Body & Paint Company respects your privacy. This statement explains what information we collect through our website, how we use and protect it, and the choices and rights that may be available to you, including rights available to Maryland residents under applicable law.

Information We Collect

We collect personal data that is reasonably necessary and proportionate for the services you request, our website operations, and related business purposes.

Contact and request information: Information you provide, such as your name, email address, phone number, mobile number, mailing address, message content, and details submitted through website forms or other communications.
Vehicle and service information: Information about your vehicle, repair needs, appointment requests, service history, VIN or similar identifying details if provided, and related records needed to prepare estimates or perform services.
Photos and claim-related information: Photos you submit, insurance claim details, insurer information, policy or claim numbers, and other information you provide in connection with estimates, repairs, or claims support.
Website usage information: Information such as browser type, device information, IP address, and site activity collected through cookies or similar tools to operate, secure, and improve the website.

Cookies and Tracking Technologies

We may use cookies and similar technologies to keep our website working, understand how visitors use it, remember preferences, and improve performance. Some cookies may be placed by third-party service providers that support website functions, analytics, or communications. You can manage cookies through your browser settings, and where required by applicable law, you may have the right to opt out of certain targeted advertising or related data processing.

Text Messaging

If you provide your mobile number and agree to receive text messages from us, we may send you service-related messages such as appointment reminders, estimate updates, repair status updates, claim-related communications, and responses to your questions. By providing your mobile number and opting in where requested, you consent to receive these service-related text messages at the number you provide. Your consent to receive service-related text messages is not a condition of purchasing any goods or services. Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan. You can opt out of text messages at any time by replying STOP, and you can request help by replying HELP or contacting us directly. We do not share your mobile number with third parties for their own marketing purposes.

Marketing Text Message Opt-In

We will send marketing or promotional text messages only if you separately opt in to receive them, where required by law. Marketing text message consent is not a condition of purchase. If you opt in, you may receive promotions, special offers, or other marketing content from us. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, and you can request help by replying HELP or contacting us directly.

How We Use Information

We use personal data only as reasonably necessary for purposes such as:

Respond to your questions, appointments, estimates, and service requests.
Review photos, vehicle details, and claim-related information to prepare estimates, evaluate repair needs, coordinate services, and support insurance-related communications.
Operate, maintain, secure, and improve our website and business services.
Communicate with you by email, phone, and, where you consent or request it, text message about appointments, estimates, repair status, claim-related updates, and other service-related information; and, if you separately opt in, send marketing or promotional text messages as permitted by law.
Comply with legal obligations, maintain business records, and protect our rights, customers, and business.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including photos, vehicle information, and insurance or claim-related information. Access is limited to authorized personnel and service providers who need the information for legitimate business purposes.

Sharing of Information

We do not sell your personal data. We also do not sell sensitive personal data. We may share personal data with third-party service providers that help us operate our website, communicate with customers, deliver text messages, process inquiries, analyze website performance, store records, or support our business operations. If you request an estimate, repair, or claim-related assistance, we may also share relevant information, including vehicle details, photos, and insurance or claim-related information, with insurers, claims administrators, adjusters, parts vendors, towing providers, rental providers, or other repair-related partners as reasonably necessary to provide requested services or support your claim. We may also disclose information when required by law, to protect our rights, or in connection with a business transaction such as a merger, sale, or transfer of assets.

Your Privacy Choices and Rights

Maryland residents may have privacy rights under the Maryland Online Data Privacy Act and other applicable law, depending on whether those laws apply to our business and data practices. These rights may include the right to know whether we process your personal data and to access it, correct inaccuracies, delete certain personal data, obtain a portable copy of certain personal data, and opt out of certain processing for targeted advertising, sale, or profiling with legal or similarly significant effects. In some cases, we may retain certain information, including service, vehicle, insurance, or claim-related records, as permitted or required by law, for fraud prevention, claims handling, dispute resolution, record retention, or other legitimate business purposes. To make a privacy request, please contact us using the information below. We may need to verify your request before we respond.

Maryland Privacy Notice

If the Maryland Online Data Privacy Act applies to our business, Maryland residents may exercise applicable rights by contacting us using the information in this statement. We will review requests and respond as required by applicable law.

Changes to This Statement

We may update this Privacy Statement from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Statement, please contact us:

Slade Auto Body & Paint Company
Email: info@sladeautobody.com
Phone: (410) 484-6377

We value your trust and are committed to protecting your information.